Processing time: 4-6 weeks. When delays persist some orders can take up to 8 weeks. I am the sole runner of Little Willow Tree. Each piece takes precious time to complete.
Returns: Due to the handmade nature of each item I do not accept any returns.
Shipping: All packages are shipped Flat Rate, for the US $3.50-$6.50 and international is $15.00-$35.00. All packages come with tracking. Once your order has shipped you will receive a shipping notification via your paypal email which will provide you with your tracking number. You can also access your tracking number on your paypal from your original transaction receipt.
Exchanges: I will accept exchanges in some cases. If your item is too small I will gladly exchange it for a larger size. If your item is too large I will alter it to a smaller size. As long as supplies are still available to me. OOAK items and custom orders are final sale and not eligible for exchanges.
Lost Mail: This does happen! Every now and then a package will get lost in space somewhere. But, I will always help with situations regarding a lost or damaged package. Just email me. I always reply. All US packages come with tracking. If your order is tracked as delivered there is nothing I can do if you say you have not received your order.
Modifications: The only modifications that will be made with items is lace trimming, which I use a lot of with my items. Sometimes the lace trim I use will no longer be available to me and I will have to substitute with a different style. But, always of good quality and not so much to where it alters the product drastically. If the item needs to be altered drastically I will email regarding so.
Finally, I am an independent worker and I am the only one making your sweet, little items, all while I care for my two, beautiful daughters. I will be the first to admit I make mistakes every now and then. But, I will always fix those mistakes! I want my customers to have a lovely shopping experience from my small, handmade shop. I sew everything on my sewing machine, I do not use a serger. I always make sure everything is nicely stitched and proper quality for even playtime. I just ask for understanding and patience. You will receive your item(s) no matter what!
I always reply to concerned emails regarding their purchase! Never hesitate to email me- firstname.lastname@example.org